Family Support Manager


  • Exciting New Preservation Program being delivered in NSW
  • Permanent Full Time
  • Supportive Team


The Role

PSP Family Support program aims to do everything possible to prevent children entering foster care by assessing both risks and strengths of families identified by Department of Family & Community Services at risk of significant harm. This aims to build on parenting capacity and improve safety for the child by supporting, modelling and referring as needed with wrap around services. Family Preservation will be actioned by a multidisciplinary circle of practitioners, family workers, therapeutic specialists, parents, family, community and the child/young person.

Key Role Responsibilities


Provide effective management of Wandiyali Family Support Service and its staff.
Ensure effective family and parenting support is provided to clients in line with service guidelines, Wandiyali policies and procedures
Ensure effective child focus support are provided to clients in line with service guidelines, Wandiyali policies and procedures
Provide effective safety monitoring of staff and clients
Risk mitigation

The Organisation

Wandiyali is a community services organisation based in Newcastle, which has been in operation for  20 years. The organisation is experiencing a period of growth and development, and is an exciting time to be working for this family friendly, flexible organisation!

Wandiyali will provide you with flexible working hours, a competitive salary including salary packaging that increases your take home pay, a fully maintained company vehicle, laptop and mobile, as well as continuous training and support to develop and progress your career.

Required Qualifications, skills and experience

Experience managing a team
Degree in Social Work, Social Science, Psychology, Counselling, Welfare or related field
Extensive case work experience working with vulnerable children, young people and their families within the child protection sector
Demonstrated experience in managing a caseload and case planning with families experiencing complex trauma
Excellent written and oral communication skills
Demonstrated strong relationship building skills with families and the extended family systems; and community partners
Demonstrated understanding of child protection issues with an ability to assess risk and experience in conducting risk assessments
Driver’s License

Desirable Criteria

Wandiyali encourages any suitably qualified and experienced Aboriginal persons to apply for this position.

Wandiyali is a child safe organisation. You must have the right to work in Australia. All appointments are subject to the satisfactory completion of a National Police History Check and Working With Children Check.

How to Apply

To apply for this position, please forward  your expression of interest in the position to: stating the position in the subject line. You will be forwarded an application form and a position description.

To then apply for the position you will need to forward the following:

  1. Cover Letter: please introduce yourself and specifically address each of the essential and desirable criteria in the cover letter
  2. Current Resume
  3. Complete Application Form

Applications that are received that do not address the criteria will not be considered. Criteria must be addressed in point form, as displayed above.

Applications will not be considered if the applicant has not completed the application form in full.

All applications must be sent to the email address stated above.

Only applicants that are successful in gaining an interview will be contacted.


More Information

For more information about the position or the organisation please send your queries to

Applications Close: 9 am Thursday 19 December 2019.

Annual Salary
$0 per annum
Applications Close
Thursday 19 December 2019